Returns & Refund Policy

REFUNDS, RETURNS & EXCHANGES

All sales are final.

On the rare occasion an item arrives damaged, CONTACT US BEFORE RETURNING ANY ITEMS! Please follow these steps as soon as you can:

1. IMPORTANT! Please take a picture of the damaged item and e-mail the photo to Support@gothbaubles.com on the same day you opened the package. Please be sure to share your basic order details and mailing address in the e-mail to avoid any confusion.

2. Upon receipt of your e-mail, we will respond with options & details to resolve the issue to your satisfaction and to the best of our ability. Solution depends on product type and situation (exchange, return/refund, store credit, etc.).

We ask that refund/exchange requests, due to damage upon receipt, are promptly e-mailed to us as requested above. 

Gift cards are not eligible for refunds.

Buyers are responsible for any return shipping cost.

EXCHANGES

We only exchange/replace items if they are damaged upon receipt .  Depending on where you live, the time it may take for your exchanged product to reach you may vary. If an exchange is agreed upon, customer is responsible for return shipping costs. 

*Refund/exchange e-mail requests received after 30 calendar days from the order date may not be eligible for refund/return*

'DELIVERED' BUT NOT RECEIVED & MISSING PACKAGES

Goth Baubles is NOT responsible for packages that are marked as delivered by USPS and/or UPS or any other shipping provider to the correct address that was provided at checkout and are not actually received (including apartment buildings and offices who have delivery at a front desk/reception). If this happens to you, please do the following:

1. Check the details of your tracking number available through the shipping confirmation e-mail we send you. This may help you locate where the package was left at the time of delivery and who may have signed for the package if applicable.

2. Check with neighbors, your local post office (USPS), and front desk/reception individuals to try and locate your package.

3. Contact us at Support@gothbaubles.com if you still cannot locate the package. We will work with you the best we can on a case-by-case basis. 

If a package is in limbo somewhere, marked as anything other than 'delivered', and doesn't show up - please let us know! In most cases, we will be able to recover the package and/or send you a replacement or refund.

It's unfortunate that possible scam artists and package theft can happen - we understand it's frustrating and will do our best to help fix issues that are within our control.